Find answers to our most frequently asked questions.
How can I request a VAT invoice?
Please send us an email with your request for a VAT invoice, quoting your order number, name and whether you would like to receive your VAT invoice by post or by email.
You can also call us on 0300 300 9916 (or +44 2038 327234 from outside of the UK).
Where is my nearest RNLI shop?
The RNLI has over 160 shops around the UK and Ireland. You can locate your nearest shop by visiting: Find your nearest RNLI Shop.
Can I get my order delivered to my local RNLI shop?
No, unfortunately we do not have that facility at this time
Can I pay by cheque or cash?
Due to limitations with our systems, we are unable to accept cash or cheque payments.
Why do I have to pay for postage?
Our postage costs covers our cost of sending the item and as a charity we are unable to subsidise this cost.
Do you stock local items ?
Local items can only be purchased in our shops.
You can locate your nearest shop by visiting: Find your nearest RNLI Shop.
Why do you not deliver to certain countries?
While we try to offer shipping to as many countries as possible, we simply cannot ship to every part of the world. The list of countries that we accept orders from is under review, so you may want to check back from time to time.
Can I order by phone?
Yes we are happy to accept telephone orders. Please call 0300 300 9916
or +44 2038 327234 (from outside the UK). Our helplines are open Monday to Friday, from 8am to 6pm.
I live in the Channel Islands, do I need to pay VAT on my order?
No, orders delivered to Channel Islands are not eligible for UK VAT. Prices displayed on this website are inclusive of VAT, but this will be deducted at the checkout before payment is taken once a delivery address has been provided.
